If you’re not able to open your First Alert safe, learn what to do in this guide.

The door to my First Alert safe is stuck, what should I do?

This may happen if the bars do not disengage fully. You can try one of the following:

Insert your override key (the one with the square top) and while turning the key, take a flathead screwdriver and insert it in the crack of the door and slowly pry it open.

Another method is to lay your First Alert safe on the right-hand side and using the override key to open the door.

How can I replace the keys or get the combination to my safe?

First Alert offers replacement keys and combinations for newer models. Learn more in our guide, Lost Safe Keys or Combinations

My key is not broken, but it does not work in the safe. What should I do?

It may be possible that some debris/dust is caught in the lock of your unit. Please try the following:

Check the engraved key number and verify it matches the engraved letter on the key cylinder.

Spray WD-40 oil in the lock.

Tap it lightly with a hammer.

Try the key again. If the key still does not work, please contact our Support Team for more information.

My digital keypad won’t work, and I can’t access my safe. What should I do?

Your batteries may be weak, try changing the batteries.

Use your square top override key that came with your safe for immediate access.

The dial on my First Alert safe won’t make a complete rotation, what’s wrong?

There may be a plastic pin inside the safe that holds the dial in place during shipping. Turn the dial hard, forcing the plastic pin to break off and the dial will spin freely. If this does not work, spray some WD40 around the dial. If you are still experiencing issues, contact our Support Team.