Support
Turning Sequence for Combination Safes
What's the turning sequence for my combination safe?
First Alert Waterproof Fire Safes (Models 2087F and 2092F): 
Turn dial LEFT (counterclockwise) three times to clear settings.
Start the dial on 0 (zero) to dial combination.
Turn dial LEFT, passing the first combination number FOUR (4) times and stop at number on fifth time around.
Turn dial RIGHT, passing second combination number TWO (2) times and stop at number on third time around.
Turn dial LEFT, passing third combination number ONE (1) time and stop at number on the second time around.
Turn dial RIGHT, to the last combination number and STOP.
Turn bottom of handle to RIGHT to open and open door.
Protector by First Alert Model 6740F/2740F Executive Safes:
Start with the dial on zero.
Turn the dial LEFT passing your number TWO (2) times and stop at the number on the third time.
Turn dial RIGHT, passing your number ONE (1) time and stop at number on the second turn.
Turn dial LEFT, stopping on the third number.
Grab the lever handle and move it to the right. Then pull the door open.
Other First Alert Safes:
Turn dial RIGHT (clockwise) three times to clear settings.
Start the dial on 0 (zero) to dial combination.
Turn dial RIGHT, passing first combination number FOUR (4) times and stop and number on fifth time around.
Turn dial LEFT, passing second combination number TWO (2) times and stop at number on third time around.
Turn dial RIGHT, passing third combination number ONE (1) time and stop at number on the second time around.
Turn dial LEFT, to the last combination number and STOP.
Insert the key in the lock and turn key RIGHT to open.
After-fire guarantee for First Alert Safes:
What is your Lifetime After-Fire Replacement Guarantee for First Alert Safes?
Certain models of First Alert safe are eligible for the Lifetime After-Fire Guarantee. Refer to your safe's user manual to find out if the Lifetime After-Fire Guarantee applies to your model number.
If your eligible First Alert safe product is damaged by fire at any time while still owned by the original owner, we will replace it with a comparable model at no charge. Freight on the replacement unit is not included in the guarantee.
You will need to provide us with the following information:
Name and address
Model number and a photo of the burned unit
Copy of the fire department, insurance or police report
Send this information to: 137 2nd Street Golden, MS 38847.
You can also contact our Support Team at 1-800-551-2406 (M-F 8a-4:30p CST) for more information.
Moisture Inside Safe
I notice some moisture inside my molded safe. Why?
The fire resistant and fire & water resistant chests and safes are designed to be airtight to protect the contents during a fire. It is recommended that you open your safe at least twice a month for 20 minutes each time to allow air circulation. We also recommend inserting silica gel packs into the safe to prevent further moisture. These are available at online retailers like Amazon or your local hardware store.
Safe Key Not Turning
My key is not broken, but it does not work in the safe. What should I do?
It may be possible that some debris or dust is caught in the lock of your unit.
1. Check the engraved key number and verify it matches the engraved number on the key cylinder.
2. Spray WD-40 oil on the lock.
3. Tap it lightly with a hammer.
4. Try the key again. If the key still does not work please contact Support for more information.
Lost Safe Keys or Combinations for First Alert Branded Safes
How do I place an order for keys?
Can I expedite an order for keys?
Can I expedite a key order for Canada?
Do we have replacement keys?
If you're locked out of your First Alert safe, you can request a new key combination or override passcode from us after you prove ownership of the unit(s).
Note:
-First Alert cannot guarantee the availability of replacement keys, combinations, or override passcodes for safes that are out of warranty.
-Cash boxes and security boxes do not require proof of ownership.
-First Alert accepts credit cards, checks, or money orders. To pay by credit card, contact us after sending notary letter.
Request New Safe Key or Combination
Here's how to request a new combination or key:
Contact 1-800-551-2406 (M-F 8a-4:30p CST) to verify that a spare key or combination is available for your safe model.
After Support confirms a key is available, download and fill out the following form:
Notarized Statement of Ownership for Safe Combinations or Keys
Have the form legally notarized to verify your ownership of the unit.
Email the notarized form to our Support Team at service@yoursafesupport.com
After First Alert confirms receipt of the notary letter, send the key replacement fee:
- Combinations or override passcodes: Free of charge.
- Steel cash and security box replacement keys: $12.95 each plus shipping
- All other safe model replacement keys: $19.95 each plus shipping
- All additional keys $9.95 each
Shipping Fees:
- US Mail: Allow 2 to 3 weeks (No Tracking) $Free
- UPS Ground Saver: Allow 5 to 7 days w/Tracking $ 19.95
- UPS Second Day $50.00
- UPS Next Day Service $75.00
- International Shipping $Call us
We will then send you your request.
Digital Keypad or Dial Combination Troubleshooting
If you are having an issue opening your safe with the keypad or Combination:
My digital keypad won’t work, and I can’t access my safe. What should I do?
Your batteries may be weak, try changing the batteries.
Use your override or master key to gain immediate access in order to change the batteries.
The dial on my First Alert safe won’t make a complete rotation, what’s wrong?
Make sure Combination is correct. Make sure you are using correct dialing sequence (reference User Manual for individual Safes).If dial is hard to turn, you can spray WD-40 around the dial of the individual safe.
Door won't open on fire & water resistant safe line
If you’re not able to open your First Alert safe, Fire & Waterproof Safes learn what to do in this guide.
The door to my First Alert safe is stuck, what should I do?
If your Fire & Waterproof safe is new- make sure the handle is turned to the 5 o'clock (unlocked) position. If not able to pull safe door open- may need to pry door open gently due to these safes being vacuum sealed at factory. This process can make the doors difficult to open upon trying to open for the first time.
Safe Door won't Lock- fire & water resistant safe line
If you’re not able to lock your First Alert fire & waterproof safe (Digital) learn what to do in this guide.
The door to my First Alert fire & waterproof safe won't lock. What should I do?
If your safe is new, make sure the activation pin has been removed from the inside of your safe door. See User Manual for your individual safe model. Make sure door is closed to turn the handle to the locked position.
3035DF & 3040DF door won't lock
My 3035DF or 3040DF door won't lock. What should I do?
1. Make sure key lock is not turned to unlocked position.
2. Make sure turn knob only turns 1/4 turn from unlock to locked position
3. If knob is turning all the way around- this means chest would need to be replaced